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Faq

You’ve got questions? We have answers.

General

How do I obtain a quote or schedule service?

The most efficient way is to get in touch with us here and complete the information. You can also call us at 479-856-9800

What type of payments do you accept?

We accept all major credit cards. When you become a client, we will set up access to our client portal and your payment information will securely be stored.

How do i access the client portal?

The client portal can be accessed here.

How do I find my account balance, invoice or payment information?

Access the client portal to view your account balance, invoice and payment information.

 

Pets

What is your policy regarding pets?

The safety of your pets is important to us. As a result, we recommend that all your pets are kept indoors and all gates unlocked on your mow day.

Our crews are very careful about closing gates before they leave, but we do not guarantee that a pet will not escape from the yard, therefore, you are accepting our service with this provision. A Clean Cut Lawn Car is not responsible for lost or injured pets.

Service

What happens if bad weather occurs on your service day?

Rest assured that we work diligently and tirelessly to get your property serviced as soon as possible after a weather-related delay. This includes working weekends, Holidays, and after normal working hours.

However, if due to a weather-related delay we are forced to miss two or more consecutive scheduled work days, your service will be resumed on your next normally scheduled day.

Example: Your normal scheduled service day is Monday. Due to weather, Monday and Tuesday are missed. Your service would be scheduled for your next regularly scheduled day, MondayTuesday accounts would be serviced on Wednesday.

What if I need to have my service day skipped?

We do allow three (3) “skips” for our regular weekly Lawn Care Maintenance clients. We ask that you contact us 24 Hours in advance if you want your property skipped for any reason. This gives us time to adjust our crew schedules.

Miscellaneous

What is your policy regarding damages?

All wiring must be protected or underground: A/C unit, lighting, electrical devices, phone and cable lines and PVC pipes, etc.

We will not be responsible for damage to exposed sprinkler lines, plastic landscape lighting, dog fence lines, and other items that might touch the mower blades or wheels.

Always protect your plants and trees with defined borders. Line Trimmers (weed-eaters) can rotate up to 14,000 rpm. This can cause marks on trees, fence, posts and many other items. Our crews will work carefully to prevent any damages from occurring.

It is the homeowner’s responsibility to place a defined and protective border to prevent any damage from occurring.

What happens if my yard has debris and lawn items on mowing day?

We trim around trampolines, playhouses, and lawn furniture. We do not move large items and appreciate you defining a border around objects to prevent any accidents.

Items must be picked up from your yard on your mow day. Items may include toys, dog bones, seasonal lawn decor, larger rocks, and hoses. These items are hazardous if hit by the mower blades and can result in serious damage to your property and our equipment, or serious injury to our crew or others.